At Kamvix, we are committed to providing reliable and efficient shipping solutions for our international customers. This policy outlines the terms and conditions related to the shipping of bulk orders in international trade to ensure a smooth and transparent process.

1. Order Processing Time

• Processing Time: Bulk orders require additional time for processing due to their size and complexity. Please allow 5 to 30 business days for order processing and preparation before shipping. An estimated shipping date will be provided once your order is confirmed.
• Order Confirmation: After placing a bulk order, you will receive an order confirmation email with details about your purchase. Please review the information carefully and contact us immediately if any adjustments are needed.

2. Shipping Options for International Bulk Orders

We offer several shipping options to accommodate the diverse needs of our international customers:

• Sea Freight (FCL/LCL): Suitable for large bulk orders, Full Container Load (FCL) or Less than Container Load (LCL) shipping provides cost-effective options for shipping large quantities of goods. Delivery times vary depending on the destination port.
• Air Freight: Recommended for urgent or high-value shipments, air freight offers faster delivery times than sea freight. Delivery typically takes between 5 and 8 business days depending on the destination.
• International Courier Services: For smaller bulk orders or specific regions, we offer international courier services through carriers such as DHL, FedEx, and UPS. Delivery times and costs vary by carrier and destination.

Shipping costs are determined based on the size, weight, destination, and shipping method selected. Please contact us for a detailed shipping quote tailored to your order.

3. Customs, Duties, and Taxes

• Import Duties and Taxes: All international bulk orders may be subject to import duties, taxes, and customs fees, which are not included in our pricing or shipping costs. These fees are the responsibility of the buyer and will be collected by the carrier or customs agency upon delivery.
• Customs Clearance: The buyer is responsible for ensuring that all goods comply with the import regulations of their country and for any costs associated with customs clearance. Delays caused by customs are beyond our control, and Kamvix is not liable for any resulting charges or delays.
• Documentation: We will provide all necessary documentation for customs clearance, including the commercial invoice, packing list, certificate of origin, and bill of lading. Additional documentation may be required depending on the destination country.

4. Delivery Timeframes

Delivery times for international bulk orders depend on the shipping method chosen and the destination. While we strive to provide accurate delivery estimates, please note that these are subject to change due to factors beyond our control, such as customs delays and carrier schedules.

• Sea Freight: Typically takes 10 to 35 weeks, depending on the destination port and shipping route.
• Air Freight: Generally delivered within 3 to 4 business days, depending on the destination and customs processing times.
• International Courier Services: Delivery times vary by carrier and destination, typically ranging from 5 to 8 business days.

5. Tracking and Delivery

• Order Tracking: Once your bulk order has shipped, you will receive a shipment notification email with tracking information. You can monitor the progress of your shipment through the carrier’s tracking system.
• Receiving Your Order: Please ensure you have the appropriate facilities and equipment to receive bulk shipments, such as a loading dock or forklift for unloading pallets. Failure to provide adequate receiving facilities may result in additional charges.

6. Shipping Costs and Payment Terms

• Shipping Costs: Shipping costs for international bulk orders are calculated based on the total weight, volume, destination, and shipping method. A detailed quote will be provided upon request.
• Payment Terms: Payment for shipping must be made in accordance with our [Payment Policy for International Bulk Orders]. All shipping costs must be paid in full before the shipment is dispatched.

7. Insurance

• Shipping Insurance: We strongly recommend purchasing shipping insurance for international bulk orders to protect against potential loss or damage during transit. Insurance coverage options will be provided during the order confirmation process.
• Claims for Loss or Damage: In the event of loss or damage during transit, please notify us immediately and provide all necessary documentation (e.g., photos, description of damage) to initiate a claim with the carrier. Claims must be submitted within 7 days of receiving the shipment.

8. Returns and Cancellations

• Returns: Due to the nature of international bulk orders, returns are generally not accepted unless the product is defective or incorrect. Please review our [Return Policy for Bulk Orders] for more details.
• Cancellations: Orders can be canceled prior to shipment; however, any costs incurred up to the point of cancellation will be deducted from the refund. Please contact us as soon as possible if you need to cancel an order.

9. Contact Information

For questions regarding shipping for international bulk orders or to request a shipping quote, please contact our international shipping department:

• Email: bd@kamvix.com
• Phone: +8613533789034